Shop Policies

Store Policies

STATURE accepts payment via all major credit cards: Visa, MasterCard, American Express, and Discover.

Shipping

SHIPPING & HANDLING

STATURE provides USPS shipping and insures every package for the total purchase amount. Orders are processed within 2-3 business days, excluding weekends and all major holidays, unless otherwise stated, from Brooklyn, New York. If you require special delivery or expedited shipping (faster than 3-5 business days), please contact us at help@staturenyc.com prior to placing your order. STATURE is not responsible for lost or stolen packages once an order has shipped. 

Domestic USPS Ground  $11. FREE on orders of $200 or more.
USPS 2-Day $20
USPS to Hawaii & Alaska $30
Canada $30
Worldwide outside of US & Canada $40

 

INTERNATIONAL SHIPPING

For international shipping, please allow 15-20 business days from date of purchase for delivery. We will ship your order via USPS First Class or Priority Mail International and insure your package using a third party insurance. A customs duty may be charged to you depending upon the country in which you reside. STATURE is not responsible for payment of this duty and buyer will receive a shipment confirmation email with the shipping tracking number.  

Please Note: Orders shipped to Alaska, Hawaii, P.O. Boxes, and through APO/FPO military mail can’t be expedited and will be shipped via USPS only. Transit delivery dates from USPS are estimates and may not be guaranteed. Please allow extra time for delivery.

 

Returns

FULL PRICED ITEMS

STATURE offers full refunds on full-priced items within 14 days (including weekends) of order receipt for store credit, exchange, or to the original form of payment. Exchanges are subject to availability. All goods must be unworn, unwashed, and in perfect condition in original packaging along with the original receipt and tags. STATURE reserves the right to refuse any returned item.


INTERNATIONAL ORDERS

International orders must be returned within 21 days (including weekends) of order receipt.


SALE ITEMS 

Sale items are eligible for exchange or store credit only within 14 days of order receipt. Sale items purchased with a Promo Code are final sale. Sale items marked as "final sale" may not be returned.

PROMO CODE ITEMS

Unless otherwise specified, regular priced items purchased with a promo code/discount are eligible for exchange or store credit only. Sale items purchased with a promo code are final sale and non-returnable. 

FINAL SALE ITEMS

The following items may not be returned:

• Custom hem orders
• Items marked as final sale
• Sale items purchased with a promo code/discount
• Swimwear
• Jewelry
• Gift cards

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RETURNS PROCESS

Refunds, store credit, or exchanges will not be issued until the goods have been received and processed.

Prior to sending, please indicate if you would like a return, exchange, or store credit by sending an email to help@staturenyc.com to 
indicate what item(s) you will be returning.

Please send returns to:

STATURE

Returns & Exchanges
200 10th St, #4
Brooklyn, New York 11215

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. If there is a mistake on the part of STATURE (damaged or incorrect goods), we will reimburse customers for shipping using the same method of the original purchase or store credit. Unfortunately, we cannot refund international duties or taxes.